In this episode, Coach J and The GMan discuss the concept of flow and its impact on shop efficiency and effectiveness. They emphasize the importance of identifying bottlenecks in the system and addressing all aspects of the problem. They also discuss the challenges of implementing video MPIs and the need to understand how it flows into your system. Highlighting the impact of flow on customer experience and the importance of creating a one-way flow chart of events. They also discuss the benefits of personal flow and time management, as well as the financial benefits of flow.
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