In this episode of Hard Shop Life, the hosts discuss the importance of maintaining momentum and hitting metrics in the automotive industry. They emphasize the need for leaders to provide tough love and reflection to their teams when performance starts to slip. They also explore the concept of working smarter, not harder, and the importance of setting expectations and leading by example. The hosts stress the importance of survival and the role of leaders in guiding their teams to success. They also discuss the significance of small things and the accountability of leaders in driving results.

Podcast: Play in new window | Download

Coach J and the GMan dig deep into their toolbox to bring four significant tools they use to help dealerships daily.

1. Number One on the list is not a mystery; it’s our favorite topic, ELR. In this episode, the guys look at ELR in a way that may change how you look at your ELR.
2. Take full advantage of your customer demand. This Is more than just upping your appointments or hiring more technicians.
3. Managing your productive capacity.
4. You and your team must believe! This is more complex than it sounds.

Thats it! Coach J and the GMan’s four things you can do to improve your profits. In a nutshell, get your pricing right, push as many customers as you can through it, make sure you have the capacity to complete the work, and finally, get your team to believe in the mission. Those are four essential ingredients to success. Obviously, there is more to doubling or tripling a service department’s gross profit, but these four will get you started down the path.

If you have questions on this topic or any others that come up, you can reach out to us here at JDI and Hard Shop Life by dripping us an email at info@jdicoaching.com

Podcast: Play in new window | Download

In this episode, Coach J and the GMan talk about how managing employees is like any other relationship in your life. We approach it much like dating or being married. We care deeply for them even when it’s not working out. We make excuses like “we don’t want to hurt them” or “they are such a good person” and based on those reasons we don’t act. Often we torture the person for months before we come to terms that, it’s just not working out. When we get there and finally act, often both parties are relieved. 

Any relationship, even those between a manager and their employees, can become toxic. When this happens both parties can feel it. Generally we stop communicating fully. We stop holding them accountable because, why bother? IT hasn’t worked out up to this point and it’s unlikely to change course. 

Coach J and the GMan discuss how, when, and why you need to “break-up” with your employees before it becomes toxic.

Podcast: Play in new window | Download

On the season premier of HARD SHOP LIFE:  This episode, our 1st episode, comes screaming out of the gate full of action and drama!

In this episode:  Coach J and the GMan share; where they have been for the last year.  (J in Rehab and G-Man working the streets),  What they have to offer, and how they are impacting businesses RIGHT NOW with latest and greatest techniques.  They address this real FIGHT scenario and provide insights and lessons they’ve learned – from similar situations like this – from leaders from across the globe.  They will give you tips and directive to avoid this happening in your departments and how you will be better prepared for when it does happen. LISTEN,  LEARN, and APPLY.

Podcast: Play in new window | Download

 “Things can be so good or so bad, for so long, before they change.” 

In this episode of Hard Shop Life, Coach J and The GMan discuss the turning economy and the changes they have been seeing in the market first hand. It’s not all “Doom and Gloom”, there is no reason to panic. But to ignore recessions and market changes will put you at a competitive disadvantage. Everyone will feel the squeeze of worse times, but how you take action during this time will dictate how you operate coming out of these times. First, Do you know the signs of slower business? What can you do to succeed during this time? Coach J and The GMan answer all these questions, and talk about even more.

Podcast: Play in new window | Download

Coach J and The GMan are back with Hard Shop Life In 2024! Tune in all year long as we release a brand new episode, and a “Best Of” collection episode, every week.

Podcast: Play in new window | Download